Privacy Policy

Data Controller

Carole Mounsey

Privacy Policy

1. Introduction

Andrew Mounsey Floorcoverings (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website [www.mounseyfloorcoverings.com] (“Website”), place an order, or contact us.

We act as the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

By using our Website, you agree to the terms of this policy.

2. Who We Are

Company Name: Andrew Mounsey Floorcoverings 
Registered Office: Ashview, 16 Station Road, Settle, North Yorkshire, BD24 9AA
Email: mounseyfloorcoverings@gmail.com
Phone: 01729 823302
 

3. What Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide Directly

• Name
• Contact information (email address, telephone number, postal address)
• Payment details (handled via secure third-party providers)
• Delivery information
• Communications with us (emails, messages, etc.)

b. Information Collected Automatically

• IP address
• Browser type and version
• Device type
• Cookies and usage data (see Cookie Policy)

4. How We Use Your Information

We use your personal data to:

• Process and deliver orders
• Provide customer support
• Send order confirmations and updates
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations
• Send marketing communications (if you have consented)

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contract: To fulfil an order or provide a service
• Consent: For marketing or optional cookies (you can withdraw at any time)
• Legal obligation: For tax, accounting or regulatory compliance
• Legitimate interests: To improve services or prevent fraud

6. Sharing Your Information

We do not sell your personal information.

We may share data with trusted third parties to help operate our business, such as:

• Payment processors (e.g. Stripe, PayPal)
• Delivery partners (e.g. couriers)
• IT service providers and web hosts
• Marketing platforms (only with your consent)
• Legal or regulatory authorities if required

All service providers are contractually required to keep your data secure.

7. How We Store and Protect Your Data

We implement appropriate technical and organisational measures to secure your personal data.

Data is stored on secure servers located in the UK or EEA. Where data is transferred outside the UK/EEA, we ensure adequate safeguards are in place (e.g. Standard Contractual Clauses).

8. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected, including:

• Order and transaction data: 6 years (for tax and accounting purposes)
• Marketing data: Until you unsubscribe or withdraw consent
• Enquiries: Up to 12 months

9. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure (in certain circumstances)
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: [mounseyfloorcoverings@gmail.com]

10. Cookies

We use cookies to improve your browsing experience, analyse traffic, and personalise content. For more details, please see our [Cookie Policy].

You can control or disable cookies through your browser settings.

11. Marketing

With your consent, we may send you updates about our latest products, offers, or services. You can unsubscribe at any time by clicking the link in our emails or contacting us.

We do not send marketing messages without your prior consent.

12. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please check their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We recommend reviewing it regularly.

Last updated: 08/08/2025

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Andrew Mounsey Floorcoverings 
Email: mounseyfloorcoverings@gmail.com
Phone: 01729 823302
Website: mounseyfloorcoverings.com
You may also contact the ICO at: www.ico.org.uk